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Privacy at Work | Homepage

Gadget Lets Boss Spy on You From Afar

Giraffe Video Conferencing RobotA company named HeadThere Inc. has announced a new communication tool called the Giraffe Video Conferencing Robot.
Using the Giraffe, a distant team member can interact and socialize with peers at their company's headquarters without ever stepping on a plane. An engineer can see and speak with anyone on the factory floor, even from a different country. These capabilities decrease travel expenses while fostering collaboration.

The Giraffe is a mobile robot that can be moved around its location by remote control using the Internet. The Giraffe allows a user to hear, see, and speak at a far away location, just like traditional video conferencing. This fusion of robotics and video conferencing allows a user to feel like they are at the robot's location. Because people near the robot can see and hear the user, they interact with him as if he were truly present. In a sense, the robot acts as a stand-in for the user.
It sounds like an interesting device until you read this post from CNET's Crave about how it could be used by a suspicious boss to spy on you at your cubicle or in the break room.

HeadThere even has some text on its website about how bosses can use it.
Do you manage teams at multiple geographic locations? Now you can "manage-by-walking-around" even if you're not there. Keep teams focused on their goals and build camaraderie using impromptu water-cooler talks and casual chats, just like if you were there. If you manage a factory floor or lab space, you can inspect progress from afar without relying on periodic status meetings.
See how it says bosses can "inspect progress from afar." How long until a gadget like the Giraffe Video Conferencing Robot is required for telecommuting workers? Hopefully never. Telecommuting would not be much fun if you boss was at home with you. The good news is that if your manager or boss practices Giraffequette then none of this should be a problem.

Posted on April 8, 2007
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New Law Requires Companies To Keep Better Digital Records

An Associated Press article says a new law that went into effect on December 1st requires companies to keep better track of employee emails, IMs and digital files.
The new rules, which took effect Friday, require U.S. companies to keep better track of their employees' e-mails, instant messages and other electronic documents in the event the companies are sued, legal experts say. They are part of amendments to federal rules governing civil litigation and were approved by the Supreme Court's administrative arm in April after a five-year review.

Companies and other parties involved in federal litigation must now produce "electronically stored information" as part of discovery, the process by which both sides share evidence before a trial. Federal and state courts have increasingly been requiring the production of such evidence in individual cases, and the new rules clarify that the data will be required in federal lawsuits.

Under the new rules, an information technology employee who routinely copies over a backup computer tape could be committing "virtual shredding" once a lawsuit has been filed, said Alvin F. Lindsay, a partner at Hogan & Hartson LLP and expert on technology and litigation.
It all sounds pretty invasive from an employee perspective. One of the biggest problems is trying to seperate corporate email, IMs, photos and files from the personal ones. The problem is farther complicated by cell phones that might store more data that is both personal and work-related.
Large companies are likely to face higher costs from organizing their data, said James Wright, director of electronic discovery at Halliburton Co. Besides e-mail, he said, companies also will need to know about things more difficult to track, like digital photos of work sites on employee cell phones and information on removable memory cards.

There are hundreds of "e-discovery vendors" and these businesses raked in approximately $1.6 billion in 2006, Wright said. That figure could double in 2007, he added.

Lawyers may have to spend time reviewing electronic documents before turning them over, Lindsay said. Although electronic searches can help narrow the amount of data, some high-paid lawyers will still have to sift through casual e-mails about subjects like "office birthday parties in the pantry" to find the relevant information, he added.
It was much easier to seperate the two before the digital age. If you are concerned about privacy at work you should be aware that more and more companies are monitoring emails and IMs and this new law should only increase digital monitoring of employees.

Posted on December 4, 2006
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Be Careful What You IM at Work

The Wall Street Journal has an article (via Lifehacker) about IMs that ties in to the recent Foley scandal. The WSJ article discusses a survey that found just 13% of employers record IMs but that number could climb as logging software improves.
Most companies are just beginning to wake up to the popularity of IM in the workplace. While more than a third of employees use instant-messaging services at work, only 31% of organizations have policies in place that specifically restrict the use of IM, according to a survey on workplace monitoring by the American Management Association and the ePolicy Institute. But the issue has caught the attention of leading industries. The National Association of Securities Dealers requires member firms to "supervise" the use of instant messaging the same way they do written and electronic communications and to retain electronic copies of instant messages for at least three years.

The survey found that only 13% of companies have started logging IM records, but the crackdown is starting to take effect: About 2% of employers have fired employees for something they said over IM. By comparison, the study said, 26% of companies have terminated employees for misuse of email.

There are several ways users can save IM sessions. Google Inc.'s Google Talk instant-messaging service automatically saves the chat sessions of users that have signed in with Gmail email accounts. Users of Google Talk can disable the setting or choose to go "off the record" during a particular session if they want to avoid having it saved. Other instant-messaging services, such as AOL's AIM, Yahoo Inc.'s Yahoo Messenger, and Microsoft Corp.'s Windows Live Messenger, don't store conversations on their servers automatically. But they do offer various tools for companies and individuals to log conversations. Users can save an IM session by using a built-in save feature or by copying it into another file.
It is unfortunate that emails and IMs are pften monitored at work or if you logged into the corporate intranet. The smart employee will be careful about what he or she types.

Posted on October 9, 2006
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ZoomInfo Compiles Web Information about Companies and People

ZoomInfoZoomInfo describes itself as a search engine for discovering people, companies and relationships. A News.com article says the service can be used to find a job candidate even if that person isn't looking for a job.
ZoomInfo has devised a search engine to ferret out job candidate, even if they aren't looking for a job. Subscribers insert their requirements--need a vice president of marketing, experience in networking in California-- and the search engine comes up with a list of potentials and assembles a roster of their educational background, experience and email address. It's part of a wave of vertical search apps that venture capitalists are funding.

"The best people aren't necessarily on the hiring boards," said Russ Glass, vice president of marketing. "We look at SEC filings, corporate web sites...In general, if people are on the web, we will find them."
The News.com article also points out one downside of the service -- the data is sometimes incorrect.
But errors are common. It says Intraware CEO Peter Jackson went to undergrad at Stanford (uhhh-Berkeley) and worked at Accenture and EDS (that would be Intraware's COO). It couldn't find my wife by job title, but it found her by name. My brother was a complete no-show, although on Google I found his office and a quote in an article about treating patients with incontinence. I popped up, although my current job and educational bio didn't despite the fact that it's posted in several articles.
The service might be useful for finding information about someone. Job seekers might also find the company information valuable. However, web data is often unreliable. There may also be people that are unhappy about being contacted by employers if they are not actively seeking a job.

Posted on July 14, 2006
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Ohio Company Tags Workers With Electronic Implants

FT.com reports that a U.S. company called CityWatcher.com has tagged two of its employees with electronic implants that can be used for identification and security.
An Ohio company has embedded silicon chips in two of its employees - the first known case in which US workers have been "tagged" electronically as a way of identifying them.

CityWatcher.com, a private video surveillance company, said it was testing the technology as a way of controlling access to a room where it holds security video footage for government agencies and the police.

Embedding slivers of silicon in workers is likely to add to the controversy over RFID technology, widely seen as one of the next big growth industries.
The incident raises obvious privacy concerns but the CEO of CityWatcher says the chips are used for identification.
"There are very serious privacy and civil liberty issues of having people permanently numbered," said Liz McIntyre, who campaigns against the use of identification technology.

But Sean Darks, chief executive of CityWatcher, said the glass-encased chips were like identity cards. They are planted in the upper right arm of the recipient, and "read" by a device similar to a cardreader.

"There's nothing pulsing or sending out a signal," said Mr Darks, who has had a chip in his own arm. "It's not a GPS chip. My wife can’t tell where I am."
FT.com also says VeriChip, the manufacturer of the chips, says there about 70 people with chips implanted in the U.S. so far. It may be difficult to convince employees why they need to implant an identification chip instead of just carrying their identification.

Posted on February 20, 2006
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Surfing the Web at Work Could Cost You

An ABC News article warns employees that they are probably being monitored at work and their surfing habits are likely being watched. It also lists these three penalties that some companies are coming up with.
  • Limiting access to sites: Employers are using software to block your access to specific Web sites, such as job search sites and personal e-mail accounts. However, if it's determined that you're visiting shopping sites too often, they have the ability to add them to the list of blocked sites, thereby cutting off your access.
  • Suspension of Internet privileges: If it's determined that your personal Internet and e-mail usage is excessive, expect your employer to suspend your privileges, especially if e-mail and Internet aren't essential to your job.
  • Monetary fines: This is perhaps where it hurts the most. I spoke to dozens of employers who say they already impose fines - or will begin imposing them - starting at $1,000 per violation for abuse or excessive use of Internet and personal e-mail.
  • $1,000? It may be time to upgrade to broadband at home if employers are going to take it that far. What some employers are missing is that most employee surfing at work is probably not cutting into actual work time.

    Posted on February 1, 2006
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    Employees Being Watched at Work

    A new study has found that employees do not have much privacy at work. 90% companies spy on workers in some form according to a study from the ePrivacy Institute and the American Management Association. Here are some of the ways workers are being watched according to an article from the Newhouse News Service.
  • Three-fourths of the companies monitored employees' Web site visits. Almost two-thirds said that monitoring was "ongoing" or "routine."
  • Just over half said they monitored phone calls. About one in five said they taped calls.
  • More than half reported using video monitors.
  • The article says technologies like packet sniffers, key loggers, log files, audio and video monitoring, id checking and location monitoring are used to watch employees.

    Posted on January 24, 2006
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    Workers Have Little Internet Privacy at Work

    A Wired article looks into the privacy rights workers have to use the Internet from work and finds that there isn't much privacy at all. Wired even found that employers are only required to notify you when you are being monitored in just two states: Connecticut and Delaware.
    Notice of monitoring: Only two states (Connecticut and Delaware) require that employers inform workers if they are monitoring online activity, according to Jeremy Gruber, legal director, the National Workrights Institute. Federal legislation requiring such disclosure has been proposed but not enacted.
    Even telecommuters aren't free from the big corporate brother:
    Privacy outside the office: More workers are telecommuting these days, often using laptops and other portable devices provided by their employer. But leaving the office doesn't guarantee freedom from internet surveillance.

    Using the company laptop to remotely access its network is, from a monitoring legality standpoint, generally the same as working from the office, said Mark Schreiber, a partner at Edwards Angell Palmer & Dodge, who advises firms regarding internet use policies.
    The article warns employees to be careful about their email, surfing and blogging habits. It says to be totally free of corporate surveillance you will need to use an independet, non-corporate Internet connection.

    Posted on December 12, 2005
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